diff --git a/config/env/development.js b/config/env/development.js
index 0b4a64e9..df558e3d 100644
--- a/config/env/development.js
+++ b/config/env/development.js
@@ -57,13 +57,13 @@ module.exports = {
     sandbox: true
   },
   mailer: {
-    from: process.env.MAILER_FROM || 'admin@mean.im',
+    from: process.env.MAILER_FROM || 'service.mine.pt@gmail.com',
     options: {
-      service: process.env.MAILER_SERVICE_PROVIDER || 'service name like as: Gmail',
+      service: process.env.MAILER_SERVICE_PROVIDER || 'Gmail',
       imap: process.env.MAILER_IMAP || 'imap.gmail.com',
       auth: {
-        user: process.env.MAILER_EMAIL_ID || 'example@gmail.com',
-        pass: process.env.MAILER_PASSWORD || 'mail password'
+        user: process.env.MAILER_EMAIL_ID || 'service.mine.pt@gmail.com',
+        pass: process.env.MAILER_PASSWORD || 'minept740729'
       }
     }
   },
diff --git a/config/env/torrents.js b/config/env/torrents.js
index 41a6c219..27116fbb 100644
--- a/config/env/torrents.js
+++ b/config/env/torrents.js
@@ -25,7 +25,7 @@ module.exports = {
     app: {
       name: 'MEAN.im',
       domain: 'http://localhost:3000',
-      mailTicketService: false,
+      mailTicketService: true,
       showDemoWarningPopup: true,
       cronTimeZone: 'Asia/Shanghai',
       showDebugLog: false
diff --git a/config/lib/cron-job.js b/config/lib/cron-job.js
index fd998b94..be49d31f 100644
--- a/config/lib/cron-job.js
+++ b/config/lib/cron-job.js
@@ -284,10 +284,57 @@ function listenServiceEmail() {
     simpleParser(client.createMessageStream(message.UID), function (err, mail_object) {
       client.addFlags(message.UID, ['\\Seen'], function (err, flags) {
         console.log(chalk.blue('Check-out ' + (isNew ? 'new' : 'unseen') + ' email from ' + config.mailer.options.auth.user));
-        console.log('From: ', mail_object.from.text);
-        console.log('Subject: ', mail_object.subject);
-        // console.log('Text body:', mail_object.text);
-        console.log('Add flag: ', flags);
+        // console.log(mail_object);
+
+        // write unseen/new message into mail-tickets db table
+        if (mail_object.references) { //reply message
+          MailTicket.findOne({
+            messageId: mail_object.references[0]
+          }, function (err, m) {
+            if (!err && m) {
+              var subTicket = new MailTicket();
+              subTicket.messageId = mail_object.messageId;
+              subTicket.from = mail_object.from.text;
+              subTicket.to = config.mailer.options.auth.user;
+              subTicket.title = mail_object.subject;
+              subTicket.content = mail_object.text;
+
+              m._replies.push(subTicket);
+              m.save(function (err) {
+                if (err) {
+                  mtDebug.debugError('write reply mail ticket info db failed!');
+                } else {
+                  console.log('From: ', mail_object.from.text);
+                  console.log('MessageId: ', mail_object.messageId);
+                  console.log('References: ', mail_object.references ? mail_object.references[0] : 'origin');
+                  console.log('Subject: ', mail_object.subject);
+                  // console.log('Text body:', mail_object.text);
+                  // console.log('Add flag: ', flags);
+                }
+              });
+            }
+          });
+        } else {                      //new message
+          var newTicket = new MailTicket();
+          newTicket.messageId = mail_object.messageId;
+          newTicket.from = mail_object.from.text;
+          newTicket.to = config.mailer.options.auth.user;
+          newTicket.title = mail_object.subject;
+          newTicket.content = mail_object.text;
+
+          newTicket.save(function (err) {
+            if (err) {
+              mtDebug.debugError('write new mail ticket info db failed!');
+            } else {
+              console.log('From: ', mail_object.from.text);
+              console.log('MessageId: ', mail_object.messageId);
+              console.log('References: ', mail_object.references ? mail_object.references[0] : 'origin');
+              console.log('Subject: ', mail_object.subject);
+              // console.log('Text body:', mail_object.text);
+              // console.log('Add flag: ', flags);
+            }
+          });
+        }
       });
     });
   }
diff --git a/modules/tickets/server/models/mail-ticket.server.model.js b/modules/tickets/server/models/mail-ticket.server.model.js
index f7304880..5d25b6c8 100644
--- a/modules/tickets/server/models/mail-ticket.server.model.js
+++ b/modules/tickets/server/models/mail-ticket.server.model.js
@@ -10,6 +10,11 @@ var mongoose = require('mongoose'),
  * Ticket Schema
  */
 var MailTicketSchema = new Schema({
+  messageId: {
+    type: String,
+    default: '',
+    trim: true
+  },
   from: {
     type: String,
     default: '',
@@ -43,7 +48,7 @@ var MailTicketSchema = new Schema({
 
   status: {
     type: Number,
-    default: 0      //0 new, 1 handling, 2 solved
+    default: 0      //0 open(waiting handling), 1 wait(waiting reply), 2 solved
   },
   createdAt: {
     type: Date,
diff --git a/modules/tickets/server/models/message-ticket.server.model.js b/modules/tickets/server/models/message-ticket.server.model.js
index fc5bc2c2..7e4f08ee 100644
--- a/modules/tickets/server/models/message-ticket.server.model.js
+++ b/modules/tickets/server/models/message-ticket.server.model.js
@@ -41,7 +41,7 @@ var MessageTicketSchema = new Schema({
 
   status: {
     type: Number,
-    default: 0      //0 new, 1 handling, 2 solved
+    default: 0      //0 open(waiting handling), 1 wait(waiting reply), 2 solved
   },
   createdAt: {
     type: Date,