diff --git a/modules/tickets/server/models/mail-ticket.server.model.js b/modules/tickets/server/models/mail-ticket.server.model.js
index 5d25b6c8..7448e9aa 100644
--- a/modules/tickets/server/models/mail-ticket.server.model.js
+++ b/modules/tickets/server/models/mail-ticket.server.model.js
@@ -47,8 +47,9 @@ var MailTicketSchema = new Schema({
   _replies: [this],
 
   status: {
-    type: Number,
-    default: 0      //0 open(waiting handling), 1 wait(waiting reply), 2 solved
+    type: String,
+    enum: ['open', 'wait', 'solved'],
+    default: 'open'
   },
   createdAt: {
     type: Date,
diff --git a/modules/tickets/server/models/message-ticket.server.model.js b/modules/tickets/server/models/message-ticket.server.model.js
index 7e4f08ee..5d585657 100644
--- a/modules/tickets/server/models/message-ticket.server.model.js
+++ b/modules/tickets/server/models/message-ticket.server.model.js
@@ -40,8 +40,9 @@ var MessageTicketSchema = new Schema({
   _replies: [this],
 
   status: {
-    type: Number,
-    default: 0      //0 open(waiting handling), 1 wait(waiting reply), 2 solved
+    type: String,
+    enum: ['open', 'wait', 'solved'],
+    default: 'open'
   },
   createdAt: {
     type: Date,